Yes, it is completely secure. We never see or store your Google password, and the connection to your Google Business Profile is handled through Google’s official secure authentication (OAuth). Our review plates also do not collect or retain any personal data, they simply redirect customers to your review page.

Read our full Privacy Policy here: digifeel.io/policies/privacy-policy

No, Google does not allow deleting, hiding, or modifying reviews. Digifeel helps you monitor, respond, and understand your reviews, but the review content itself always stays under Google’s control.

No, you can use them both together or separately. Choose the setup that works best for your business:

Using the plates without a subscription:
You’ll still be able to scan, access your settings, edit your information, and customize your plate inside the free app. You just won’t have access to the Digifeel Pro features, like automated review responses, alerts, advanced analytics, or reports.

‍Using the Digifeel Pro subscription without the plates:
You can still use Digifeel Pro to get more reviews with the review requests functionality. Besides all the other account management functionalities that can help you rank better. No plate needed.

Using both together:
The plates help you collect more reviews in person, while Digifeel Pro boosts your digital follow-up, analytics, alerts, and visibility. Together, they create an in-person + online experience for your customers.

Yes, Digifeel works for all types of businesses. If you need to improve your local visibility and want to have a simplified experience with SEO and online presence management, the app works for you. All core features (AI responses, review monitoring, competitor analysis, insights, and review requests) function the same way no matter your industry.

Setting up is quick, flexible, and it's all done through the app. There you can link your plate to your business, choose where the QR sends customers, and update that link anytime you want. Once everything is connected, you can also track all your scans directly inside your dashboard to see how customers are interacting with your plate.

Everything happens inside the app and can be edited whenever you need.

Because Digifeel syncs your Google reviews once per day. So if a customer leaves a new review, it may take a few hours before it appears in your dashboard. This is normal and if you’ve activated automatic replies, the AI will respond to it as soon as it syncs in, without you needing to do anything.